Warranty
Your legal rights
As a consumer, you have a legal guarantee under Irish consumer law: goods must be as described, fit for purpose and of satisfactory quality. If they are not, you have rights against us as the seller, whatever any manufacturer warranty says. These rights cannot be excluded. Read more from the Competition and Consumer Protection Commission: ccpc.ie.
A claim needs your proof of purchase. We inspect every item returned as faulty and cover the cost of returning it. Damage caused after delivery, such as by misuse, incorrect installation or normal wear and tear, is not covered (see below).
Manufacturer warranty
Most products also carry a manufacturer warranty on top of your legal rights. The duration and terms vary by manufacturer and product - check the product documentation or the manufacturer’s website for details specific to your product.
A manufacturer warranty may offer additional coverage or a faster resolution path. It does not replace your statutory rights.
Milwaukee tools
Milwaukee tools carry a 1-year standard warranty from date of purchase. You can extend this to up to 3 years on most power tools by registering each eligible tool on the Milwaukee warranty portal within 30 days of purchase - you will need your proof of purchase and the tool’s model or serial number.
Register here: warranty.milwaukeetool.eu/en-ie/home
Coverage summary (guide only):
- Up to 3 years on tools when registered within 30 days (1 year standard + 2 year extension)
- Up to 2 years on Milwaukee batteries (with proof of purchase - check your registration confirmation)
- 12 months on chargers; some categories (e.g. certain nailers, heated jackets, specific batteries) are excluded from extended cover and remain on standard warranty only
Full and binding terms are set by Milwaukee and published on their EU warranty site. Your statutory rights under Irish and EU law are not affected.
Milwaukee handles warranty repairs directly and is often the quickest route for a faulty tool. It is an option, not a requirement: you can always claim against us instead (see How to make a claim). To submit a claim to Milwaukee:
Option 1 - Milwaukee eService (recommended)
- Go to eservice.milwaukeetool.eu/en-ie/home and log into your Milwaukee account
- Under “My Tools”, select the tool and click “Repair” (or register it first if not yet registered)
- Enter your tool serial number, describe the fault, and upload the proof of purchase for that tool (Milwaukee does not accept the extended warranty certificate in its place)
- Choose courier collection from your address or an available drop-off point - Milwaukee will arrange the rest
- If the fault is covered, repair or replacement is carried out free of charge; if not, Milwaukee will provide a quotation
Option 2 - Authorised service centre
You can also bring or send the tool to an official Milwaukee service partner. Use the Find a Service Centre tool on Milwaukee’s website to locate your nearest authorised centre.
If you are unsure how to proceed, open a support ticket and we will help point you in the right direction.
How to make a claim
We do not carry out in-house repairs. For any faulty item, including Milwaukee tools if you prefer to deal with us:
- Contact us via a support ticket or email [email protected]. Include your order number and a description of the fault - photos help.
- We will assess the fault - we may ask for more information, or ask you to return the item for inspection. We arrange and pay for the return.
- We will put it right - with the remedy you are entitled to under your legal rights above. Where a manufacturer repair is the quickest option, we may suggest it, but the choice is yours. If our inspection finds no fault covered by your rights, we will tell you why and return the item to you.
We aim to resolve warranty issues quickly and without unnecessary back-and-forth.
What is not covered
Neither your legal rights nor a manufacturer warranty cover:
- Damage caused by incorrect installation, misuse, or neglect
- Damage from use outside the manufacturer’s specifications
- Normal wear and tear
For electrical products, installation must be carried out by a suitably qualified person in accordance with applicable wiring regulations and the manufacturer’s instructions.