Shipping & returns

Shipping

Where we deliver

We currently ship to addresses in Ireland only. If you are in Northern Ireland or Great Britain, visit electricalwholesaler.uk.

We cannot deliver to PO boxes or certain remote postcodes that our carriers do not cover.

Delivery costs

Delivery times

Orders are typically delivered within 1–3 business days of dispatch. Actual delivery time depends on your location and the carrier assigned to your order.

Once your order is dispatched, you will receive a shipping confirmation email with your tracking ID, carrier name, and a link to the carrier’s website. Tracking is usually active within 24 hours of dispatch.

Carriers

We ship via DPD and An Post.

Partial orders

If one or more items in your order are unavailable, we will contact you. Unavailable items will be refunded and the remaining items dispatched as normal.

Returns

Statutory right of cancellation

Under Irish consumer law, you have the right to cancel your order within 14 days of delivery without giving any reason. To exercise this right:

• Notify us within 14 days of delivery — open a support ticket or email [email protected]
• Return the goods within 14 days of notifying us
• Return shipping costs are at your expense
• We will refund the full order value plus the standard delivery charge once we receive the goods back
• Items must be in their original condition — we may reduce the refund if goods have been used or handled beyond what is needed to inspect them

What can be returned

Unwanted goods
Items that are no longer required may be returned within 28 days of dispatch, provided they are unused, uninstalled, in their original condition, and in the original packaging.

Incorrect goods supplied
If you received the wrong item, contact us within 5 days of delivery.

Damaged in transit
If your order arrives damaged, contact us within 5 days of delivery — photos help, please email them to [email protected] along with the order details.

Faulty goods
See our Warranty page.

How to return

Contact us first with your order number and the reason for the return. To help us process your return faster, you can complete the Returns Form — it is not required, but it does speed things up. We will confirm next steps depending on the situation.

If the return is due to our error (wrong item sent, damaged in transit):
We will arrange a courier collection from your address at no cost to you. No label needed — the courier will arrive to collect. Once we have the item back, we will issue a replacement or refund, whichever you prefer.

If you no longer need the item or ordered by mistake:
You are responsible for arranging and paying for return shipping. Send the item to:

Monaghan Electrical Wholesaler Ltd.
Plantation Road, Monaghan, Co. Monaghan, H18 E781

Alternatively, if you are local, you can drop the item in to our Monaghan store — bring your order number or proof of purchase.

Pallet deliveries:
If the return is due to our error, we will arrange and cover pallet collection. If you ordered incorrectly, we can arrange pallet collection on your behalf but the cost will be at your expense.

What to include in your return

Include your order number, name, and reason for return inside the parcel. If you completed the Returns Form, include a printed copy. Proof of purchase and original packaging where possible.

Refunds

Once we receive your return, we aim to process it within 1–2 business days. Refunds are issued promptly — allow a few additional days for your bank to process the payment. Original delivery charges are non-refundable.

Your statutory rights under Irish consumer law are not affected by this policy — see our Terms and Conditions for full details.

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