Shipping & returns

Shipping

Where we deliver

We currently ship to addresses in Ireland only. If you are in Northern Ireland or Great Britain, visit electricalwholesaler.uk.

We cannot deliver to PO boxes or certain remote postcodes that our carriers do not cover.

Delivery costs

Delivery times

Orders are typically delivered within 1–3 business days of dispatch. Actual delivery time depends on your location and the carrier assigned to your order.

Once your order is dispatched, you will receive a shipping confirmation email with your tracking ID, carrier name, and a link to the carrier’s website. Tracking is usually active within 24 hours of dispatch.

Delivery surcharges

Some products, such as large, heavy or oversized items, carry a delivery surcharge. Where this applies, it is shown on the product page and at checkout.

• The surcharge is charged once per order, no matter how many surcharged products are in your basket.
• If your order contains products with different surcharges, only the highest surcharge applies.
• The surcharge applies to every order containing one or more surcharged products, including orders that qualify for free delivery.
• The surcharge replaces the standard delivery charge; the two are not added together.

Example: If your order contains one product with a €50 surcharge and another with a €150 surcharge, your delivery charge is €150.

Bank Holiday Service Notice

Our website remains open for orders during bank holidays; however, our warehouse and postal services do not operate on bank holidays.

Orders placed during a bank holiday will be processed and dispatched on the next working day. Please allow additional time for delivery as carrier collections and delivery schedules may be affected.

We recommend placing urgent orders in advance to avoid any delays.

Carriers

We ship via DPD and An Post.

Partial orders

If one or more items in your order are unavailable, we will contact you. Unavailable items will be refunded and the remaining items dispatched as normal.

Returns

Changed your mind?

You can return items you no longer need, or ordered by mistake, within 28 days of delivery, provided they are unused, uninstalled, in their original condition and in the original packaging.

• Contact us first with your order number and the items you are returning
• Send the items back to us at your own cost, by any method you choose, or drop them in to our Monaghan store
• When the items arrive, we refund the price you paid for them
• When the last item from your order comes back, in one return or several, we also refund the delivery you paid, including any delivery surcharge

Items with a delivery surcharge
Large, heavy or fragile items carry a delivery surcharge, and returning them costs more too: expect about the same as the surcharge you paid. Large and heavy items cannot be returned by standard post. Use a courier or pallet service, or ask us to arrange a collection - we will tell you the cost before booking it.

Statutory right of cancellation

Under Irish consumer law, you have the right to cancel your order within 14 days of delivery without giving any reason. The 28-day period above includes this right and does not replace it. To exercise it:

• Tell us within 14 days of delivery - open a support ticket or email [email protected]. You can use our Returns Form
• Send the goods back within 14 days of telling us. Return costs are at your expense
• We refund the price you paid within 14 days of you telling us. If you cancel your whole order, or your return brings back the last item from it, we also refund the delivery you paid. If you keep any item, delivery is not refunded. We may wait until we receive the goods back, or proof that you have sent them
• We may reduce the refund if goods have been used or handled beyond what is needed to see what they are and how they work

Our mistake, or damaged in transit?

If we sent the wrong item, or your order arrived damaged, please let us know within 5 days of delivery so we can sort it quickly. Email photos of the item and its packaging to [email protected] with your order number.

We arrange a free return by An Post or courier, or a pallet collection for pallet deliveries. Once we have the item back, we issue a replacement or a full refund, delivery included - whichever you prefer.

Faulty goods

If an item is faulty, we cover the cost of returning it. See our Warranty page for how claims work.

What to include in your return

Include your order number, name and reason for return inside the parcel. If you completed the Returns Form, include a printed copy. Use the original packaging where possible.

Return address:

Monaghan Electrical Wholesaler Ltd.
Plantation Road, Monaghan, Co. Monaghan, H18 E781

Refunds

Once we receive your return, we aim to process it within 1–2 business days. Refunds go to your original payment method - allow a few additional days for your bank to show the payment.

Your statutory rights under Irish consumer law are not affected by this policy. Read more from the Competition and Consumer Protection Commission: changing your mind and faulty goods.

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