Frequently Asked Questions

  1. Can I open a trade account?
  2. Can I Pay by credit / debit card?
  3. Can I access technical assistance?
  4. Can you source products not currently shown on our web site?
  5. What is the cut off time for same day dispatch?
  6. Am I covered for loss or breakages during delivery?
  7. Is there a returns charge?
  8. What is it minimum order amount for free carriage?
  9. What is the ROI & UK standard carriage rate for orders under €100?
  10. Are samples are available free of charge?
  11. Is there a warranty on all purchase?
  12. Can I get a rebate on large scale purchases?
  13. Can I get cable cut to order?
  14. Can you provide same day delivery?
  15. What is the difference between “Add to Cart” and “Add to Quote”?

Answers

  1. Can I open a trade account?

    Yes – please complete our online application form here – www.electricalwholesaler.ie/applyForTradeAccount.aspx 

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  2. Can I Pay by credit / debit card?

    Yes – enter your card details as normal in the Checkout page. If you have any difficulty, please call us on 00353 47 81135 

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  3. Can I access technical assistance?

    Yes – please call us on 00353 47 81135 for any technical questions.

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  4. Can you source products not currently shown on our web site?

    Yes - Please, fill in Brand name, Product number etc. on the below page www.electricalwholesaler.ie/contactus.aspx. Alternatively, please call us on 00353 47 81135

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  5. What is the cut off time for same day dispatch?

    Orders received before 4pm for in-stock items will be dispatched same day for delivery to ROI and N.Ireland.

    Orders received before 1pm for in-stock items will be dispatched same day for delivery to the UK.

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  6. Am I covered for loss or breakages during delivery?

    This is dependant on the courrier companies terms & conditions.

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  7. Is there a returns charge?

    Yes, please see www.electricalwholesaler.ie/delivery.aspx for more details

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  8. What is it minimum order amount for free carriage?

    Orders in excess of €100 will receive free carriage to Ireland and N. Ireland.

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  9. What is the ROI & UK standard carriage rate for orders under €100?

    Yes, please see www.electricalwholesaler.ie/delivery.aspx for more details

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  10. Are samples are available free of charge?

    Please call us on 00353 47 81135 to discuss.

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  11. Is there a warranty on all purchase?

    Yes, we offer a warranty dependent on the manufactures warranty. Please see www.electricalwholesaler.ie/terms for more details.

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  12. Can I get a rebate on large scale purchases?

    Please call us on 00353 47 81135 to discuss.

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  13. Can I get cable cut to order?

    Yes, please call us on 00353 47 81135 to discuss.

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  14. Can you provide same day delivery?

    Yes, we can provide this to the counties surrounding our shop locations. (e.g. Monaghan, Cavan, Fermanagh, Louth and Meath) However, this is not guaranteed, Please call us on 00353 47 81135 to discuss.

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  15. What is the difference between “Add to Cart” and “Add to Quote”?

    We offer trade and project discounts for larger orders. If you have a large order, please add all your required items to a Quote list by clicking “Add to Quote” and we will respond with our best price.

    Otherwise, for immediate order, please “Add to Cart”

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